Our Expectations of You

Volume and Mix Commitments

It’s a rather simple arrangement, really. Timberlake provides everything explained on this website, and more. In return, we expect distributors to honor their commitments for purchases and product mix. We work with each distributor to set an annual goal, and then jointly build a business plan to achieve it.

Focus

Customer choice is good. We believe distributors need different grades of cabinetry to meet different customer needs. “Cabinet line collector” distributors, however, do a disservice to their customers by creating confusion. They also never gain the full support of the manufacturers they represent, unlike those who partner with manufacturers.

We look for distributors who will focus on our product line in the stock cabinetry category. With our commitment to a Superior Customer Experience, everyone wins: distributor, builder, homeowner and manufacturer.

Shared Passion and Pain

Watch out. Our excitement for excellence and success is contagious. We look for distributors with the same attitude because business relationships built on this type of shared passion are limitless. Plus, winning together sure beats the alternative.

Once in a while, difficult decisions or investments must be made for the overall betterment of the business. In these cases, neither Timberlake nor our distributors shoulder the entire burden, rather we both share the pain.